Customer satisfaction

Our call-centre staff are on-hand from 10:00–15:00, 5 days per week (business days) to help with product queriesand order taking, you can telephone +420 724 086 237 and our staff will be happy to help.

Discreet Service

We ensure a completely discreet service, we only use plain packaging or special delivery bags (depending on theservice you request) and if you pay by credit or debit card your statement simply reads Czech post or DPD.

Delivery Options

In the Czech Republic we offer a split service, standard delivery is charged at CZK 79 and will arrive within 7 days. Special deliveryis guaranteed to arrive on the next working day (for orders placed before 1pm), charged at CZK 109.

Returns Policy

Damaged products are immediately refunded. We cannot offer guarantees with our devices unless they are damaged so pleaseensure you are completely happy with your order before you purchase. Some of our products come with a guarantee,this no-questions asked policy enables refunds or exchanges to be made within 1–2 months (depending on product),please ask customer services for details as the guarantee is product specific.

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